Formal Self-Introduction Email

To: Brad Blackstone

From: M Charmaine Malini

Date: 17 January 2017

Subject: An Introduction of Myself

Dear Mr Blackstone,

My name is Charmaine, and I would like to take this opportunity to formally introduce myself. I am currently an undergraduate pursuing a Bachelor Degree in Hospitality Business with Honours at the Singapore Institute of Technology (SIT). Before this, I graduated from Raffles Institution where I completed my tertiary education. I would describe myself as someone who is cheerful, energetic, and persistent which is demonstrated through my active involvement in netball.

Having played netball for 10 years, I was given many opportunities to lead the team. The role as vice-captain has taught me to be a team player, by listening, compromising and being open to others’ opinions. I believe that this set of skills obtained is highly applicable to the hospitality industry. Being able to apply what I have learnt throughout the years will potentially help me along the way when it comes to dealing with different circumstances. Communication plays an essential role in allowing teams to progress forward together. In my opinion, being in a team sport teaches one to question, to listen and to come to a compromise. Hence, netball has taught me that as a leader and team player once, communication is important for all to have a common understanding to achieve the desired goal together. Without proper communication, misunderstandings can occur.

In addition to my experience in netball, I also had the opportunity to intern at The Ritz-Carlton, Millenia Singapore as a guest relations officer (GRO). As I did not have any prior experience in the hospitality industry, it was indeed an eye-opening experience for me. During this time, I was exposed to the frontline operations, where I got to learn the ropes of performing check-ins as well as handling guests’ enquiries. While it was always important for me to create good first impressions, I learnt that all forms of communication are important -- verbal, nonverbal, etc. 

My various experiences have indeed honed my communication skills in dealing with teams as well as guests. Flexibility is a key aspect in this industry, especially since the customers we deal with differ daily. Although adaptation is important, I hope to be able to continue improving myself in learning how to adjust my communication skills accordingly. I also hope to improve my communication skills while multi-tasking. 

I hope that this introduction gives you a better understanding of my thoughts on communication, and I look forward to learning more from you! 

Thank you and have a great day ahead! 

Best regards, 

M Charmaine Malini 

REVISED 10 FEB 2017 

Commented: Eline, Simin 
Seen: Darren, Eline, Simin, Shufang, Kieman, Huiting