To: Brad Blackstone
From: M Charmaine Malini
Date: 17 January 2017
Subject: An Introduction of
Myself
Dear Mr Blackstone,
My name is Charmaine, and I would
like to take this opportunity to formally introduce myself. I am currently an
undergraduate pursuing a Bachelor Degree in Hospitality Business with Honours
at the Singapore Institute of Technology (SIT). Before this, I graduated from
Raffles Institution where I completed my tertiary education. I would describe
myself as someone who is cheerful, energetic, and persistent which is
demonstrated through my active involvement in netball.
Having played netball for 10
years, I was given many opportunities to lead the team. The role as vice-captain
has taught me to be a team player, by listening, compromising and being open to
others’ opinions. I believe that this set of skills obtained is highly
applicable to the hospitality industry. Being able to apply what I have learnt
throughout the years will potentially help me along the way when it comes to
dealing with different circumstances. Communication plays an essential role in
allowing teams to progress forward together. In my opinion, being in a team
sport teaches one to question, to listen and to come to a compromise. Hence, netball has taught me that as a leader and team player once, communication is
important for all to have a common understanding to achieve the desired goal
together. Without proper communication, misunderstandings can occur.
In addition to my experience
in netball, I also had the opportunity to intern at The Ritz-Carlton, Millenia
Singapore as a guest relations officer (GRO). As I did not have any prior
experience in the hospitality industry, it was indeed an eye-opening experience
for me. During this time, I was exposed to the frontline operations, where I got
to learn the ropes of performing check-ins as well as handling guests’
enquiries. While it was always important for me to create good first impressions, I learnt that all forms of communication are important -- verbal, nonverbal, etc.
My various experiences have indeed honed my communication skills in dealing with teams as well as guests. Flexibility is a key aspect
in this industry, especially since the customers we deal with differ daily.
Although adaptation is important, I hope to be able to continue improving
myself in learning how to adjust my communication skills accordingly. I also hope to improve my communication skills while multi-tasking.
I hope that this introduction gives you a better understanding of my thoughts on communication, and I look forward to learning more from you!
Thank you and have a great day ahead!
Best regards,
M Charmaine Malini
REVISED 10 FEB 2017
Commented: Eline, Simin
Seen: Darren, Eline, Simin, Shufang, Kieman, Huiting
REVISED 10 FEB 2017
Commented: Eline, Simin
Seen: Darren, Eline, Simin, Shufang, Kieman, Huiting
Dear Charmaine,
ReplyDeleteThis self-introduction email has indeed allowed us to know you better. I have always admired your command of English language and the confidence that you have shown in public speaking.
Looking forward to reading more of your post.
Regards,
Simin
Dear Simin,
DeleteThank you for taking the time to read and comment on the blog post. I used not feel comfortable speaking to a large target audience but I guess the countless number of presentations that we have gone through in school have helped me gain confidence along the way. I'm sure it has helped you too! Lets work hard together! :)
Regards,
Charmaine
Hello Charmaine!
ReplyDeleteI played netball for 4 years and agree that the sport helped honed my communication and listening skills especially when on court. Communication and mutual understanding between the team is extremely vital for so as to achieve a common goal. You must have been a great vice captain and led the team well!
On top of that, I’m happy to hear that your internship experience at The Ritz-Carlton was an enriching one. I too, agree that communication is important especially in a people-oriented industry. Let’s work towards improving our communication skills and put them to use in the future!
Regards,
Eline
Dear Eline,
DeleteThank you for your kind comments! It wasn't easy being the vice captain when I first started but I got used to it after a while. I agree that communication plays a key role in our everyday lives and yes, let's continue to work towards improving our skills! :)
Regards,
Charmaine
Dear Charmaine,
ReplyDeleteThank you for this highly detailed letter. You do a fine job of integrating the discussion of your netball experience and your internship with your views on communication. I can see that you take developing your skills very seriously, and you have the power of reflection to make that happen.
There are a few minor language issues in this post to take note of:
1. overuse of capital letters
-- in Netball
-- The role as Vice-Captain
-- a Guest Relations Officer (GRO)
2. lack of sufficient punctuation
-- My name is Charmaine and I would like....
-- ...who is cheerful, energetic and persistent which is demonstrated through....
-- ...I was exposed to the frontline operations where I got to learn...
-- I hope that this introduction gives you a better understanding of my thoughts on communication and I look forward to learning more from you! >>> I hope that this introduction gives you a better understanding of my thoughts on communication, and I look forward to learning more from you! OR
I hope that this introduction gives you a better understanding of my thoughts on communication and look forward to learning more from you!
3. phrasing
-- ...As it was always important to create good first impressions, this job proved that all forms of ....
>>>
While it was always important for me to create a good first impression, I learned that all forms of ....
4. subject-verb agreement error
-- ...all forms of communication was.... >>>
I look forward to learning more from you this term.
Best wishes,
Brad
Dear Brad,
DeleteThank you for taking the time to read and comment on this blog post. I have taken note of the issues and will do the amendments accordingly. Lessons have been great so far and I am looking forward to more learning opportunities in the many lessons to come!
Best Regards,
Charmaine
Thank you, Charmaine.
ReplyDelete